FAQ

It depends on the item, and this is stated on its card before payment. There are four types of delivery: an activation code, a gift link, a top-up by login and a top-up by account number. For the last two we check the recipient before the money is charged — if the login or number is not found, the order will not go through.

You can, if the item's minimum batch is one — it is shown on the card as a separate line. The batch comes from the supplier rather than being invented by us, and it differs between items. An order below the batch is rejected immediately and with a reason, and no money is charged.

For some items the code works in one country, and it cannot be sold to a buyer from another — activation will fail. Such items are marked on the card, and an order with an incompatible region is rejected before the money is charged, not after.

Money sits on the company balance rather than in a separate account for each batch: an order charges the amount to the balance at the moment it is placed. All movements — top-ups, charges and refunds — are visible in the “Balance” section as a list, with the remaining balance after each operation.

Those whose orders come from their own buyers and who have no time to place them by hand: a key lets your website or bot order from us directly. If you buy in batches and manually, the account is enough.

After the company is verified. Until then the catalogue and prices are fully visible, but keys are closed — this protects not against you, but against other people's orders from your account.

The catalogue price is your purchase price; it is visible without negotiations and without a manager. Next to it we show a retail benchmark and your savings in percent, so that the decision is made on one screen.

It is the official retail price according to Playerok, for Russia and the CIS countries. We do not take sellers' prices within marketplaces: they fluctuate and do not reflect retail. Where there is no official benchmark, the field stays empty — we will not invent it.

We show two states — “in stock” and “temporarily out of stock”. A number in the warehouse says nothing about whether that is a lot or a little, but it does reveal the depth of stock to the outside. Our job is for the item to always be in stock, not for you to keep an eye on the remaining quantity.

Write to us via the “Price requests” section: brand, country and expected monthly volume. Such requests go not to the general queue of tickets but directly to those who negotiate with suppliers — this is exactly how the catalogue grows.

Not yet. A legal entity, invoices and other accounting documents are our next step, and at launch settlements are made by crypto transfer. We say this up front because for a wholesaler the payment method is a term of the deal, not a detail: if you need accounting documents (acts and invoices) from the first shipment, tell us right away and we will agree on a timeline.

Predictability, not price. The price is visible without negotiations, the delivery time is stated, on failure the money returns to the balance without a request, and you can connect with a key yourself. With most platforms this is “individual” and through a manager.